Effective Date:
August 1, 2025
1. Eligibility for Refunds
Refunds are considered only under the following conditions:
The project has not been started or any work delivered
A cancellation request is made within 48 hours of payment
A double payment or billing error has occurred
If significant work has already been completed or delivered, a partial refund may be considered, depending on the scope.
2. Non-Refundable Situations
Refunds will not be issued if:
The project scope has been completed as agreed
The delay or dissatisfaction is due to unclear or delayed client communication
The client changes their mind after work has started
The project was paused or cancelled by the client after work commenced
Third-party costs (like hosting, software, ad spend, etc.) have already been incurred
3. Revisions Before Refund
If you’re unhappy with the initial results, we always offer reasonable revisions and clarifications before considering a refund. We’re committed to working with you to meet expectations.
4. Processing Time
Approved refunds will be processed within 5–10 business days to the original payment method.
We will notify you via email once the refund has been initiated.
5. How to Request a Refund
To request a refund, please email us at:
Include your name, project details, reason for the refund, and any relevant documentation.
6. Need Help?
We’re always here to help. If you’re unsure whether your project qualifies for a refund or you’d like to speak with us first, feel free to reach out.
